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Terms and conditions

Updated: 2024-08-14

Seller

Company Name: Heivid AB

Company Registration Number: 559231-9767 🇸🇪

Address: Lövholmsvägen 76, 11765, Stockholm, Sweden

Contact: hey@paintbase.app (+46760608858)

CEO: Jesse Tinell

Registered for VAT and Corporation Tax.

Prices

All prices on paintbase.app are stated in EUR, SEK, NOK, PLN or DKK and include 25% VAT. We reserve the right to adjust prices due to changes from suppliers, misprints in the price list, and inaccuracies in prices resulting from incorrect information. We will contact you if the price of your order has changed under any circumstance and offer you the opportunity to cancel the item in question.

Product

For a small fee we give customers information about original color codes for the car manufacturers listed below: Abarth, Alfa Romeo, Audi, BMW, Bentley, Citroën, Chrysler, Dacia, Datsun, Dodge, DS, Ford, Hyundai, Infiniti, Jeep, Kia, Lada, Lancia, Land Rover, Lexus, Mercedes, Mini, Mitsubishi, Nissan, Opel, Peugeot, Porsche, Renault, Rolls Royce, Seat, Skoda, Smart, Toyota, Vauxhall, Volkswagen, Volvo. If you have a car from another brand, or if your car has been repainted, you cannot use our search service.

Delivery

Upon successful order placement, customers will receive their vehicle's color code through multiple channels:

  1. Immediate Website Display: The color code will be prominently displayed on our website's order confirmation page.

  2. Email Confirmation: A detailed order confirmation email, including the color code, will be sent to the customer's registered email address.

  3. Response Time: All color code information will be provided within 5 minutes of order completion.

This multi-channel approach ensures that customers have quick and reliable access to their vehicle's color code information.

Refunds and Returns

  1. Eligibility for Refunds:

    • Full refunds are available if we provide incorrect color code information.
    • Refunds may also be available for unsatisfactory services.
    • Customers must notify us of issues within 60 days of purchase or receiving the information.

  2. Return Process:

    • Customers should contact our support team for a return authorization.

  3. Refund Processing:

    • Approved refunds will be processed within 5-10 business days.
    • Refunds will be issued using the original payment method.

For any questions or to initiate a return or refund, please contact our customer support team.

Cancellations

  1. Eligibility:

    • Cancellations are only applicable for orders with pending payments, such as bank transfers.
    • Orders with instant payment methods (e.g., credit cards, PayPal) cannot be cancelled once processed.

  2. Time Frame:

    • Cancellation requests must be submitted within 24 hours of placing the order.
    • For bank transfers, cancellations can be requested until the payment is received and processed.

  3. Process:

    • To request a cancellation, customers must contact our customer support team via email or phone.
    • The order number and reason for cancellation must be provided.

  4. Confirmation:

    • A cancellation confirmation will be sent via email once the request is processed.

We reserve the right to review each refund or cancellation request on a case-by-case basis. Any exceptions to this policy are at the discretion of our customer service team.

Complaints and Disputes

If you are dissatisfied with the information we have provided, please feel free to contact us and let us know. Any errors or defects must always be reported through our contact page, where you must provide your name, email address, registration number, and a description of the issue.

Third-Party Service Providers

In order to provide our customers with a seamless and efficient service, we utilize the following third-party services:

  1. Payment Processing:

    • We use Stripe (stripe.com) to securely process all payments.
    • Stripe handles credit card transactions and other electronic payment methods.
    • For more information on how Stripe processes your data, please refer to their privacy policy.

  2. Email Communications:

    • Our email services are powered by Mailgun (mailgun.com).
    • Mailgun is used to send order confirmations, color code information, and other service-related communications.
    • Please review Mailgun's privacy policy for details on their data handling practices.

  3. Analytics:

    • We use Google Analytics (analytics.google.com) to collect and analyze website usage data.
    • This helps us improve our service and user experience.
    • For more information on how Google collects and processes data, please see Google's privacy policy.

By using our service, you acknowledge and agree that your information may be processed by these third-party service providers. We ensure that all our partners adhere to strict data protection and privacy standards. However, we encourage you to review the privacy policies of these third-party services for more detailed information on their data practices.

We do not sell or rent your personal information to these or any other third parties. Their use of your data is strictly limited to the services they provide to us.

Governing Law and Jurisdiction

  1. Applicable Law:

    • These terms and conditions, and any separate agreements whereby we provide you services, shall be governed by and construed in accordance with the laws of Sweden.

  2. EU Consumer Protection:

    • For customers in the European Union, mandatory provisions of consumer protection law in your country of residence may also apply, in addition to Swedish law.

  3. Dispute Resolution:

    • Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Sweden.
    • For EU consumers, disputes may also be submitted to the European Commission's Online Dispute Resolution (ODR) platform (http://ec.europa.eu/odr).

  4. GDPR Compliance:

    • As a company operating within the EU, we comply with the General Data Protection Regulation (GDPR). For more information on how we handle your personal data, please refer to our Privacy Policy.

  5. Consumer Rights:

    • Nothing in these terms and conditions shall affect your statutory rights as a consumer under applicable EU and national laws.

By using our service, you agree to the application of Swedish law and, where applicable, the mandatory consumer protection laws of your country of residence. In case of any conflict between these terms and mandatory local laws, the latter shall prevail.

Limitation of Liability

We accept no responsibility for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, but are not limited to, labour disputes, fires, war, governmental decisions, reduced or non-delivery from suppliers.

Furthermore, we take no responsibility for any changes to products/product features that have been altered by the respective suppliers or other factors beyond our control.

The customer is responsible for the choice of articles made at purchase and the information provided. We may, in individual cases, detect deviations from our suppliers' recommendations and point this out.

We accept no liability for direct or indirect damages arising from products/information purchased from paintbase.app.

The customer is responsible for handling the purchased products after delivery. We are not responsible for paint and accessories being applied in a non-professional manner. We recommend that all paint purchased be tested and compared on a separate piece of metal before being applied to the final object (car, motorcycle, truck, etc.).

Changes to Terms and Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms are considered accepted in connection with an order or visit to the website.